CUSTOMER CARE
Customer Grievance Redressal
Your concerns matter. We're committed to resolving every issue with
transparency, urgency, and care — with a clear path to escalation
if you ever need it.
A simple three-step escalation process designed to ensure
your concerns are heard and addressed.
Lodge Complaint
You may lodge a complaint with any of the following:
Escalate to CEO
If your complaint is not resolved within 15 days, escalate to our Chief Executive Officer.
Escalate to RBI
If your complaint remains unresolved within one month of receipt, you may write to the Reserve Bank of India.
Our Commitments to You
Clear timelines so you always know what to expect.
Every complaint will be acknowledged within seven days of receipt.
If unresolved within 15 days, your complaint can be escalated to the CEO.
A final response or update will be provided within 30 days of receipt.
If unresolved within one month, you may escalate the matter to the RBI.