Copyright (c) 2022 Conatus Finserve Private Limited. All rights reserved. Conatus is a Non-Banking Finance Company (NBFC) registered with the RBI.
CIN: U65990KA2018PTC111400
Registered Office: Building No 9, Veersaro Maleege, No 78,
1st floor, Bellary Main Road, Near CBI Office, Ganganagar, Bangalore - 560032
CUSTOMER CARE
Customer Grievance Redressal
Your concerns matter. We're committed to resolving every issue with
transparency, urgency, and care — with a clear path to escalation
if you ever need it.
Lodge Complaint
You may lodge a complaint with any of the following:
Escalate to CEO
If your complaint is not resolved within 15 days, escalate to our Chief Executive Officer.
Escalate to RBI
If your complaint remains unresolved within one month, you may write to the Reserve Bank of India.
Our Commitments to You
Clear timelines so you always know what to expect.
Every complaint acknowledged within seven days.
Escalate to CEO if unresolved within 15 days.
Final response provided within 30 days of receipt.
Escalate to RBI if unresolved within one month.
How to Lodge a Complaint
How to Lodge a Complaint
How to Lodge a Complaint
A simple three-step escalation process designed to ensure
your concerns are heard and addressed.
Lodge Complaint
You may lodge a complaint with any of the following:
Escalate to CEO
If your complaint is not resolved within 15 days, escalate to our Chief Executive Officer.
Escalate to RBI
If your complaint remains unresolved within one month of receipt, you may write to the Reserve Bank of India.
Our Commitments to You
Clear timelines so you always know what to expect.
Every complaint will be acknowledged within seven days of receipt.
If unresolved within 15 days, your complaint can be escalated to the CEO.
A final response or update will be provided within 30 days of receipt.
If unresolved within one month, you may escalate the matter to the RBI.
Copyright (c) 2022 Conatus Finserve Private Limited. All rights reserved. Conatus is a Non-Banking Finance Company (NBFC) registered with the RBI.
CIN: U65990KA2018PTC111400
Registered Office: Building No 9, Veersaro Maleege, No 78,
1st floor, Bellary Main Road, Near CBI Office, Ganganagar, Bangalore - 560032